Your guarantee to customer satisfaction
Customer service employees are very important in inspiring customers and providing customer service beyond expectations. Loyal customers purchase repeatedly, thus saving a lot of effort in acquiring new customers. In order to master customer service tasks professionally, skills in the following five areas of competence are needed.
Each of these five competencies is equally important to achieve overall success. If there are weaknesses in any of the areas, it would inevitably affect customer satisfaction and loyalty. It is therefore important to develop strengths and potentials and minimize weaknesses through inventive, sustainable training programs that would eventually lead to greater customer satisfaction, better sales support and improvement in financial results.
The main areas in customer service are:
- Customer support
- Employees in showrooms and shops
- Technical customer service
- Application experts and project managers
We would be glad to analyze the strengths and potentials of the AVANSA competence areas together with you. Based on this, we develop a tailor-made leadership training customized to your company and industry.
The most important influencing factor to success in all areas of competence is attitude.
Other people notice very quickly whether one is authentic or not. Authenticity can reveal whether the action matches the attitude. Attitude:
- towards oneself
- towards one’s role as a customer service agent
- towards his company
- towards the products / services
- towards customers
- towards colleagues
is the foundation on which to build and develop skills and abilities.